MTANS has adopted the Code of Ethics developed by the College of Massage Therapists of Ontario and all MTANS members agree to abide by this Code.The Code of Ethics is grounded in four ethical principles:
- Benefit Clients and Serve Their Best Interests. To fulfill the goal of benefiting clients and serving their best interests, Massage Therapists endeavour to positively contribute to their clients’ health and well-being.
- Treat all Clients with Respect and Dignity. To fulfill the goal of treating clients with respect and dignity, Massage Therapists treat all clients with compassion and consideration of the client’s right to be the decision maker in their healthcare.
- Not Harm Clients. To fulfill the goal of not harming clients, Massage Therapists take every precaution to prevent harm to clients.
- Be Responsible and Accountable. To fulfill the goal of being responsible and accountable, Massage Therapists act in the best interest of the client and not in the interest of the Massage Therapist. Massage Therapists are accountable, not just for their own actions and behaviors, but for those of the broader profession as well.
Copies of the Code of Ethics and Standards of Practice can be found on the CMTO Website. Code of Ethics
MTANS holds its members to a high standard and requires adherence to the above listed Code of Ethics and Standards of Practice. If you have had an interaction with a member of MTANS that you feel was somehow inappropriate, you can file a complaint. Fill out this form. Then the complaint will move to our Complaints Committee. The first step is communication with the therapist to advise them of the complaint and offer a chance for a resolution. This resolution would have to be one in which both the client and the therapist feel like they have been heard, as well the complainant should leave the process with their concerns addressed. In some cases, this is not possible. If the behavior was too far from the standards, or if there is no mutually agreed to solution, then the issue is escalated to a Discipline Committee.
It is important to remember that massage therapy is currently not a regulated health profession in Nova Scotia, so any disciplinary action can be enforced only within our membership. This means that if MTANS decided to put limitations on a member or remove their membership with our organization, a person could simply continue working in Nova Scotia, without being affiliated with any massage association. We cannot stop a person from practicing, only from practicing as an MTANS member.
If you feel that your interaction with a therapist was in violation of local laws – like theft, fraud, sexual or physical or emotional abuse, you should contact the police in your area. Use these links to find contact information for your local police station or your local RCMP detachment.