Complaints

Complaints

MTANS holds its members to a high standard and requires adherence to a Code of Ethics and Standards of Practice. If you have had an interaction with a member of MTANS that you feel was somehow inappropriate, you can file a complaint. Fill out this form. Then the complaint will move to our Complaints Committee. The first step is communication with the therapist to advise them of the complaint and offer a chance for a resolution. This resolution would have to be one in which both the client and the therapist feel like they have been heard, as well the complainant should leave the process with their concerns addressed. In some cases, this is not possible. If the behavior was too far from the standards, or if there is no mutually agreed to solution, then the issue is escalated to a Discipline Committee.

It is important to remember that massage therapy is currently not a regulated health profession in Nova Scotia, so any disciplinary action can be enforced only within our membership. This means that if MTANS decided to put limitations on a member or remove their membership with our organization, a person could simply continue working in Nova Scotia, without being affiliated with any massage association. We cannot stop a person from practicing, only from practicing as an MTANS member.

If you feel that your interaction with a therapist was in violation of local laws – like theft, fraud, sexual or physical or emotional abuse, you should contact the police in your area. Use these links to find contact information for your local police station or your local RCMP detachment.